Are the cakes suitable for vegetarians?
Yes, all our cakes are vegetarian.

Do you offer a gluten-free cake?
Sorry, we don’t currently offer gluten-free.

What is your allergens advice?
All the cakes contain butter (dairy), wheat flour (gluten) and eggs. Ingredients for each cake are listed on the website. For allergens and cereals containing gluten see ingredients marked in underline on product pages. All the cakes are made to a nut-free recipe.

I dolci sono realizzati in un panificio che lavora soia, solfiti e altri cereali contenenti glutine.

What date mark will be on the cakes?
All cakes are date-marked. Cakes will be delivered with a minimum of 30 days before their ‘best-before’ date.

How should the cakes be stored?
Fruit cake is an ambient product. The cake is ready to eat. Store in a cool, dry place, out of direct sunlight. No need to refrigerate. Do not freeze.

Can you decorate the top of the cake?
Sorry, we don’t decorate our cakes. All our focus is on the cake itself.

Do you include an invoice when you send the cake?
No, we do not include an invoice as many of our cakes are sent as gifts. We can email an invoice to the buyer upon request.

Does the price include taxes?
VAT is stated at checkout. In the UK cake is zero-rated for VAT but different rates apply in other countries. We are set up to ensure VAT will be accounted for in EU countries. We are not responsible for VAT outside of the UK/EU and we are NOT responsible for import duties and other taxes which some non-EU countries may apply.

Dove consegni?
Consegniamo principalmente nel Regno Unito e in Europa occidentale. Consegniamo anche in molti paesi in tutto il mondo. Per verificare se consegniamo nel tuo paese, inserisci un ordine (questo non ti impegna) e vai alla cassa, quindi inserisci il tuo paese nella pagina di pagamento e verifica se forniamo spese postali: se sì, possiamo consegnare nel tuo paese .

Non possiamo consegnare a:
Indirizzi BFPO, India, Cina e Russia

What is the cost of delivery?
Postal charges are defined on our 'Delivery' page.

What is the delivery timescale?
See our 'Delivery' page. All orders are dispatched by Royal Mail parcel service. Our delivery times are for guidance only and are not a
garanzia. Non siamo responsabili per ritardi nella consegna una volta che l'ordine è stato spedito.

Will you deliver on a nominated day?
No, we cannot provide delivery on a nominated day. Since Covid, Royal Mail is slower than before. If the cake is for a specific event or is a gift for a particular day, please order early to avoid disappointment.  

How do I know my order is on its way?
When you place an order, you will receive an email confirmation. If you don’t receive the email please check your spam/junk folder.

Can I track my delivery?
Yes, after the order has been dispatched you will be emailed
le informazioni di tracciamento. Se non ricevi l'e-mail, controlla la cartella spam/posta indesiderata.

Does the cake delivery have to be signed for?
No, but it’s strongly recommended to have someone there to receive it if possible. The tracker will tell us it was delivered. If it then 'disappears' we are not responsible for the loss.

Do you do returns?
As cakes are classed as 'perishable' we do not do returns. A refund will be provided if you prove that our cakes are faulty or damaged, please provide the details by email.
Nella circostanza davvero insolita di semplicemente “non gradire” la torta, ce ne rammarichiamo
ciò non significa che la torta sia difettosa e non garantisce il rimborso.