Are the cakes suitable for vegetarians?
Yes, all our cakes are vegetarian.

Do you offer a gluten-free cake?
Sorry, we don’t currently offer gluten-free.

What is your allergens advice?
All the cakes contain butter (dairy), wheat flour (gluten) and eggs. Ingredients for each cake are listed on the website. For allergens and cereals containing gluten see ingredients marked in underline on product pages. All the cakes are made to a nut-free recipe.

Las tartas se elaboran en una panadería que manipula soja, sulfitos y otros cereales que contienen gluten.

What date mark will be on the cakes?
All cakes are date-marked. Cakes will be delivered with a minimum of 30 days before their ‘best-before’ date.

How should the cakes be stored?
Fruit cake is an ambient product. The cake is ready to eat. Store in a cool, dry place, out of direct sunlight. No need to refrigerate. Do not freeze.

Can you decorate the top of the cake?
Sorry, we don’t decorate our cakes. All our focus is on the cake itself.

Do you include an invoice when you send the cake?
No, we do not include an invoice as many of our cakes are sent as gifts. We can email an invoice to the buyer upon request.

Does the price include taxes?
VAT is stated at checkout. In the UK cake is zero-rated for VAT but different rates apply in other countries. We are set up to ensure VAT will be accounted for in EU countries. We are not responsible for VAT outside of the UK/EU and we are NOT responsible for import duties and other taxes which some non-EU countries may apply.

¿Dónde entregas?
Realizamos envíos principalmente al Reino Unido y Europa occidental. También realizamos envíos a muchos países del mundo. Para verificar si realizamos envíos a su país, ingrese un pedido (esto no lo compromete) y vaya a pagar; luego ingrese su país en la página de pago y vea si proporcionamos un cargo postal; en caso afirmativo, podemos realizar envíos a su país. .

No podemos realizar envíos a:
Direcciones BFPO, India, China y Rusia

What is the cost of delivery?
Postal charges are defined on our 'Delivery' page.

What is the delivery timescale?
See our 'Delivery' page. All orders are dispatched by Royal Mail parcel service. Our delivery times are for guidance only and are not a
garantizar. No somos responsables de los retrasos en la entrega una vez que se ha enviado el pedido.

Will you deliver on a nominated day?
No, we cannot provide delivery on a nominated day. Since Covid, Royal Mail is slower than before. If the cake is for a specific event or is a gift for a particular day, please order early to avoid disappointment.  

How do I know my order is on its way?
When you place an order, you will receive an email confirmation. If you don’t receive the email please check your spam/junk folder.

Can I track my delivery?
Yes, after the order has been dispatched you will be emailed
La información de seguimiento. Si no recibe el correo electrónico, revise su carpeta de spam/basura.

Does the cake delivery have to be signed for?
No, but it’s strongly recommended to have someone there to receive it if possible. The tracker will tell us it was delivered. If it then 'disappears' we are not responsible for the loss.

Do you do returns?
As cakes are classed as 'perishable' we do not do returns. A refund will be provided if you prove that our cakes are faulty or damaged, please provide the details by email.
En el caso muy inusual de que simplemente “no le guste” el pastel, lamentamos
Esto no significa que el pastel esté defectuoso y no garantiza un reembolso.