Terms and Conditions for Online Purchases
Fairman Trading Limited, trading as Buckingham Cakes, is registered company number 09320295. By making an online purchase from Buckingham Cakes you are agreeing to be bound by these terms and conditions in their entirety. These terms and conditions do not affect your statutory rights.
Warranted by customers
By placing an order a customer is warranting to us that:
- the information they provide is accurate and truthful
- they are at least 18 years of age
Ordering
Orders will only be accepted via the website. We do not accept orders by email, phone or post. Orders can be made on the website at anytime.
Product Availability
All orders are subject to availability. If a product is out of stock this will normally be indicated on the website. If for some reason the cake is unavailable when we process the order we will do our utmost to contact the purchaser to agree an alternative product. If we are unable to obtain a prompt response from the purchaser then we will not be liable for any delay in delivery.
Order Dispatch
Orders will normally be dispatched within two working days (excludes Saturdays, Sundays and public holidays).
Delivery Timescale
All orders are dispatched by Royal Mail parcel service. For mainland England, Scotland and Wales - orders may arrive up to 5 working days after dispatch although the large majority will arrive within 2 working days. For Northern Ireland and EU countries – orders will arrive between 7-14 days after dispatch depending on geography and local postal services. Our delivery times are for guidance only and are not a guarantee. We are not liable for delivery delays once an order has been dispatched.
Delivery Area
We mainly deliver to the UK and Western Europe.
We cannot deliver to:
BFPO addresses, India, USA, China & Russia
Delivery Delays beyond our control
We shall not be liable for late delivery and consequential loss due to circumstances beyond our control. Such circumstances include but are not limited to:
- The effects of adverse weather conditions,
- Industrial disputes by postal workers
- Incorrect addresses or postcodes.
Pricing and VAT
We reserve the right to change prices on the website from time to time. Orders will be charged at the prices prevailing at the time of ordering. All prices charged include VAT. In the UK, cake is zero rated for VAT. In EU countries VAT rates vary and will be charged appropriately per country.
Payment Security
The purchase area of our website is secured using industry standard SSL technology to enable encryption of card details. All card payments are independently validated and authorised, and we are not liable for non-delivery of orders for which payment has not been authorised. We reserve the right to terminate transactions with anybody who we suspect of fraudulent activity.
Cancellations, Refunds and Returns
Orders may be cancelled by email. If cancellation of an order is notified to us before the order has been dispatched, then it will be fully refunded. We regret we cannot cancel an order after it has been dispatched. The products are perishable, and we cannot provide a refund unless they are proved to be faulty or damaged. In the very unusual circumstance of simply ‘not liking’ the cake, this does not mean the cake is faulty and it does not warrant a refund.
Intellectual Property
All images and content on this website, are the wholly owned property of Buckingham Cakes. Any copying without the explicit permission of the owners will be deemed to be an infringement of copyright. ‘Buckingham’ is a registered trademark.
Technology
We work hard to ensure our website is fast, helpful and accurate. However, we do not warrant that the website or any of its functions or its server will always operate without interruption or delay or be error-free, or free of defects or bugs, or compatible with all browsers or other software. Accessing the website is at the user’s risk.
Law
These terms and conditions will be governed by and construed in accordance with the laws of England and all users irrevocably submit to the exclusive jurisdiction of the courts of England.
Terms and Conditions of Sale of our products offered
for sale through the Heathrow Reserve & Collect website
The below further terms and conditions apply when a customer places an order
through the Heathrow Reserve & Collect Website.
A. Terms of Sale
A.1 The various collection points are located in the Airport after aviation security, which means that you must have a valid boarding card for a departing flight (or have other
appropriate authority to access the airside collection points at the Airport) to be able to collect your order.
A.2 Your contract for the sale of the goods which you have purchased from the Reserve & Collect Website is with us and not with Heathrow. Heathrow is therefore not responsible for performance under our sale of goods contract.
A.3 When you place an order for goods from more than one retailer on the Reserve & Collect Website, you will have a separate contract with each such retailer.
A.4 Your use of the Heathrow Reserve & Collect Website is subject to the Heathrow Reserve & Collect Website's terms of use issued by Heathrow from time to time, which are separate to these terms of sale. If there is any conflict between the terms of use for the Heathrow Reserve & Collect Website and these terms and conditions of sale, the terms of use for the Heathrow Reserve & Collect Website shall prevail and apply.
A.5 Although you may receive an order acknowledgement email from Heathrow (on our behalf) further to making an order, this will not mean that your order has been accepted. You will receive a separate email which will clearly state when your order has been accepted by us (and any other retailers when you place an order for goods from more than one retailer on the Heathrow Reserve & Collect Website).
A.6 The contract for sale of goods between you and us will come into existence when Heathrow (on our behalf) sends you an email confirming that we have accepted your order (in full or in part), at which point payment will be taken from you.
A.7 You may receive an order cancellation email from Heathrow (on our behalf) if you place an order for goods from us and more than one other retailer on the Reserve & Collect Website, and all of the retailers which are relevant to the order (including us) are unable to fulfil your order (due to product availability or otherwise).
A.8 When your order is placed, we will place a pre-authorisation on your payment card which puts funds on hold for the total value of your order. We will not take payment from you until we have confirmed that your order can be fulfilled. If your order is cancelled or
cancelled in part, we will release the hold on your payment card for the applicable amount.
B. Merchandise Descriptions
B.1 Please note that the price of any product listed on the Heathrow Reserve & Collect Website may be different to the price of the same product that is offered for sale in our
retail outlets or offerings outside of the Airport including in other airports.
B.2 If applicable, where any products listed on the Heathrow Reserve & Collect Website are labelled as having a 'Heathrow Price', this means that the products are available to buy at a price negotiated between us and Heathrow on the Reserve & Collect Website.
B.3 If any of our products listed on the Heathrow Reserve & Collect Website are labelled as 'Travel Exclusive Product', this means that those products are exclusively available for sale at airports or other transport locations domestically and/or internationally online.
If any of our products listed on the Heathrow Reserve & Collect Website are labelled as 'Heathrow Exclusive Product', this means that those products are exclusively available for sale on the Reserve & Collect Website.
C. Payment, Delivery, Performance and Timing
C.1 Where you make a purchase on the Heathrow Reserve & Collect Website and the purchase is accepted (this will be confirmed by an email sent by Heathrow on our behalf), you will be asked to collect your purchased item(s) from the collection point located in your departure terminal. You will be able to choose from a range of collection locations depending on what item(s) you order. The location of the collection point will be confirmed by Heathrow and specified in the confirmation email (sent to you by Heathrow on our behalf) once your order has been accepted. The Heathrow operated collection point will be open during the Airport's operational hours on your departure date. The Airport's operational hours mean the period commencing an hour before the first scheduled departing flight and ending an hour prior to the last scheduled departing flight in the relevant terminal building of the relevant collection point.
C.2 If you fail to collect your order, we will not forward or deliver your items to you. Your order will be held by Heathrow for up to 48 hours from your collection time. Heathrow may offer where practicable for you to cancel your order or collect your order either (i) at a different time from the same or another collection point, or (ii) through the 'Collect on Return' service from a 'Collection on Return' desk. You can contact the Heathrow Reserve and Collect Website services team if you are unable to collect your purchase on: shopping.services@heathrow.com.
If you do not collect your order on your departure date and you do not inform Heathrow that you want to make alternative arrangements to collect your order (as specified above), your order will be cancelled and you will be refunded for any payments you have made.
C.3 We may decline any orders (or part of an order) as relevant, if we no longer have a right to sell the items in your order on the Heathrow Reserve & Collect Website (for any reason).
C.4 Whilst you pay us for goods, the Heathrow Reserve & Collect Website is managed by Heathrow and as such your bank account statement in relation to your payment for the goods will refer to ‘Heathrow.com’.
D. Cancellation, returns and the Heathrow Promise
D.1 If you require the assistance of the Heathrow customer services team in relation to the Heathrow Reserve & Collect Website, you can contact them on shopping.services@heathrow.com or by writing to them at Heathrow Airport
Limited, The Compass Centre, Hounslow, Middlesex TW6 2GW.
D.2 You have legal rights if we supply faulty and/or non-compliant products. If you want to return any faulty and/or non-compliant items you must inform Heathrow of your decision via the Heathrow Returns Promise (http://www.heathrow.com/returnspromise) and Heathrow will inform us on your behalf.
D.3 We provide an enhanced returns policy, which is facilitated by Heathrow applying the Heathrow Returns Promise (http://www.heathrow.com/returnspromise).
D.4 Once you have requested a return, Heathrow will (on our behalf) email you with instructions explaining how to return the applicable goods to Heathrow. You must return any unwanted items to Heathrow, to the address specified on the Heathrow returns label, within 14 days of you requesting your return. Heathrow will then process your return and (subject to our instruction) you will be provided with a refund.
D.5 You must contact us directly at info@Buckingham-Cakes.com in relation to any queries you have concerning any after-sales service. Heathrow will not deal with such requests on our behalf nor shall Heathrow be liable to you for the same.
D.6 NOTE: The right of refund and/or return does not apply to cakes which have been unwrapped or had their seal broken in any way. The products are perishable, and we cannot provide a refund unless they are proved to be faulty or damaged. In the very unusual circumstance of simply ‘not liking’ the cake, this does not mean the cake is faulty and it does not warrant a refund.
E. Data Privacy
We collect and process your personal data according to our data privacy policy.
F. Definitions
Heathrow Airport Limited ("Heathrow").
Heathrow Airport, London (the "Airport").
The website: https://boutique.heathrow.com, where you can purchase goods offered by us to collect at the Airport (the "Heathrow Reserve & Collect Website").
Stripe, Inc., Stripe Payments Europe, Ltd. and/or Stripe Payments UK, Ltd, who manage payments made on the Heathrow Reserve and Collect Website (the "Payment Service Provider").